Returns & Exchanges
We understand that travel plans can change. Cancellations and refunds are subject to JR Central/East/West railway regulations and processing fees.
1
Submit Request
Contact our support team via email or the dashboard at least 72 hours before departure.
2
Return Physical Tickets
If physical tickets were already dispatched, they must be mailed back to our processing office at the customer's expense.
3
Verification
Our team verifies the ticket status with the railway carrier to ensure they have not been used or expired.
4
Refund Processing
Once approved, a refund minus the standard cancellation fee (typically 15-30%) will be issued to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing